Return & Refund Policy
Return Policy:
We offer a generous 30-day return window from the date you receive your item.
Return Conditions:
For a successful return, your item must be in its original condition, unworn or unused, with tags intact, and in its original packaging.
Return Process:
To initiate a return, simply reach out to us at info@dashmen.co.uk, and our dedicated customer support team will guide you through the process.
If your return meets our criteria, we'll provide you with a return shipping label and detailed instructions on where and how to send the package. Please note that we do not accept returns without prior authorisation.
Return Shipping:
Good news! We cover the return shipping costs for both customer remorse returns and defective orders.
Damages and Issues:
Upon receiving your order, please inspect it thoroughly. Should you discover any defects, damages, or receive the wrong item, please notify us immediately so we can address the issue promptly.
Exceptions:
Certain items are not eligible for return, such as used/opened undergarments, perishable goods, custom or personalised items, and select hazardous materials. Feel free to contact us if you have any concerns about the eligibility of your item.
Exchanges:
If you wish to exchange an item, the quickest way is to return the original item and place a separate order for the new one.
European Union Cooling Off Period:
For customers within the European Union, you have a 14-day cooling-off period during which you can cancel or return your order for any reason, no questions asked.
Refunds:
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds will be processed back to your original payment method within 5 business days. Please allow additional time for your bank or credit card company to reflect the refund.
Contact Us: For privacy inquiries or to exercise your rights, contact us at:
Business address: 747a Aylestone Road, Leicester, Leicestershire, LE2 8TG, United Kingdom
Contact Email: info@dashmen.co.uk